Warranty Compliance Without the "He Said, She Said!"
Digitize your equipment delivery process and give transparency to your customers on what their maintenance and warranty requirements are.
- 30%
- Decrease in Warranty Costs
- 100%
- Digital Delivery Process
- 0
- "He Said, She Said" Disputes
What Is a Digital Third-Party Service Kit?
A digital third-party service kit is how equipment manufacturers and dealers hand maintenance and warranty requirements to their customers digitally, replacing paper delivery packets and warranty disputes with one shared, verifiable record.
A digital third-party service kit digitizes equipment delivery, maintenance, and warranty compliance for manufacturers and dealers. Customers see the required tasks and warranty terms, technicians capture signatures and service inspections in the field, and every task and manual lives on the equipment record, so warranty claims are backed by evidence, not memory.
Reactive
Fix-on-fail. No structured program.
Controlled
PMs exist. Execution is inconsistent.
Standardized
Programs scale across sites. Data captured.
Predictive
Condition data drives maintenance decisions.
Scaled Reliability
Reliability culture across the enterprise.
Provide a World-Class Experience
While Keeping That Personal Touch You're Known For
Customer Request Inbox
Increase revenue by quickly addressing customer service requests on specific equipment or projects from anywhere.
Service Inspections
Retain customers by forecasting service inspections on customer equipment and proactively providing recommended tasks.
Brand Management
Strengthen your brand and loyalty by increasing visibility with your customers while providing a quality digital experience.
Programs & Projects
Share warranty/project dashboards with your customers giving them access to pre-approved maintenance plans and work tasks.
How It Works
Seamless Delivery
Gather digital signatures on required forms in the field and automatically attach them to the equipment file.
Guided Maintenance
Confirm that required maintenance tasks are completed and proactively reach out to customers when service is due.
Validate Claims
Give your warranty a backbone by gaining visibility into the status of equipment maintenance records and the compliance of warranty terms.
Digital Third-Party Service Kit FAQs
How does a digital service kit reduce warranty disputes?
It replaces paper delivery packets and verbal handoffs with a shared digital record. Required maintenance tasks, digital signatures, and service inspections are captured in the field and attached to the equipment file, so warranty eligibility is backed by documented evidence instead of memory.
How much can it reduce warranty claim costs?
IRock, a mining equipment manufacturer, cut warranty claim costs by nearly 30 percent after moving to a fully digital equipment delivery and maintenance-tracking process with Redlist.
How do customers see their maintenance and warranty requirements?
Customers get shared warranty and project dashboards with access to pre-approved maintenance plans, work tasks, and digital maintenance manuals, so they always know what is required to keep coverage valid.
Can field teams complete delivery and inspections offline?
Yes. Technicians capture digital signatures, service inspections, and maintenance confirmations on iOS or Android in the field, even without connectivity. Data syncs to the equipment record automatically when the device reconnects.
Benefits & Features
- Reduce Warranty Claim Cost
- Improve Customer Experience
- Reduce Liability Exposure
- Monetize Your Service
- Streamline Claims Validation
- Eliminate Warranty Bottlenecks
- Digital Parts/Service Requests
- Valuable Reporting Insights
- Automate Delivery Administration
- Digital Maintenance Manuals
IRock Case Study
30% Decrease in Warranty Costs
IRock, a successful mining equipment manufacturer partnered with Redlist Software to provide a fully digital equipment delivery process. Through these improved processes and new digital experiences, customers are happier and liabilities are lower. All while warranty claim costs have decreased by nearly 30%.
Read MorePart of the Redlist Reliability Platform
The digital service kit runs on the same platform Redlist uses to power maintenance execution and asset lifecycle management.
CMMS
Maintenance task tracking, work orders, and service scheduling that document the warranty-required work behind every claim.
Enterprise Asset Management
Equipment lifecycle and warranty history live on the asset record from delivery through every service event.
Operator Basic Care
Guided maintenance tasks and digital manuals so equipment owners complete required upkeep correctly, every time.
See Redlist in Action
Get a personalized walkthrough and see how Redlist can eliminate warranty disputes and reduce your liability risk.